Privacy Policy

1. Who we are

This policy is Charky Labs Pvt Ltd (CIN U58200TZ2024PTC033012, GSTIN 33AAMCC2561R1Z6), 4 Thendral Nagar, Vilankurichi P.O., Coimbatore 641035, Tamil Nadu, India's.

It covers this website, buying from us, and the custom work we do. Each of our products also has its own privacy policy, on its own website, for the data you put into that product.

When we process data on a customer's behalf, inside a product or for a project, the customer decides what is processed and why, and we act on their instructions.

2. What we collect

• When you talk to us on this website: your idea, name, email, company and anything you add, so a person can reply.
• When you buy: your name, organisation, billing address, GSTIN, email and phone, and what you bought. Card, UPI and bank details go to Razorpay and never reach us.
• When we work for you: the content, files and access you give us for the project, used only for that project.
• When you write to us: the email and what it says.

3. What this website does not do

• It runs no analytics, advertising cookies or tracking pixels.
• The conversation on Talk to Charky is scripted and runs in your browser; it is not sent to an AI model.
• We do not sell data or share it for advertising, and we never use one customer's data for another.

4. Why we hold it, and for how long

We hold data to answer you, to provide what you bought, to invoice and account for it, to keep our services secure, and to meet legal duties such as tax records.

Enquiries are kept for as long as the conversation is useful, and at most two years. Project material is kept for the project and returned or deleted when it ends, unless the agreement says otherwise. Invoices and payment records are kept as long as Indian tax and company law require.

5. Who processes it for us

• Vercel: serves this website.
• Amazon Web Services, in Mumbai, India: our databases and files.
• Razorpay: payments.
• Resend: sends our emails, including invoices.
• Discord: our team's internal channel, where enquiries from this website arrive.

6. How it is protected

Data is encrypted in transit, access inside the company is limited to the people who need it, and each customer's data is kept separate.

7. Your rights

Under India's Digital Personal Data Protection Act and similar laws, you can ask to see your data, correct it, have it erased where the law allows, and nominate someone to act for you. Write to privacy@character.xyz. We reply within 15 days.

8. How to complain

Our Grievance Officer is Zeno Saviour, at privacy@character.xyz, +91 72005 80713, or by post at 4 Thendral Nagar, Vilankurichi P.O., Coimbatore 641035, Tamil Nadu, India. We acknowledge within 24 hours and resolve within 15 days. You may also complain to the Data Protection Board of India.

9. Children

Our products and services are for businesses and adults, and are not meant for anyone under 18.

10. Changes

When this policy changes materially, the date above changes and customers are told by email before it applies.