Shipping and Delivery Policy
Last updated 1 November 2026
Everything Charky Labs sells is software or work delivered online. Nothing physical is shipped, and there are no shipping charges.
1. Subscriptions
A plan is active on your account within minutes of a successful payment, usually seconds, and you use it on the product's website or app. Your tax invoice is emailed to you at the same time.
2. Custom work
Custom work is delivered online, at the milestones and dates set in the quotation: as a link to review, a deployment to your website, domain or app store, access to a repository, or files. Each delivery is confirmed by email.
3. If something does not arrive
If a payment succeeded and the plan is not active within an hour, or a delivery is late, write to support@character.xyz with the payment or invoice reference. We fix a plan that did not switch on the same working day, or refund you.